Ordering Online

When making a purchase on the brand websites, employees and eligible users must follow these steps to ensure the discount is applied to their online purchase:

  1. Go to the Brand website.

  2. Type the word “Employee” in the search box.

  3. If this is the first time you are ordering online with your employee discount, you will need to complete the new customer section. If you are a returning customer, enter your email and password.

  4. On the following page, you will be prompted to enter your employee discount number. This number is on the back of every discount card. Eligible users also have a unique employee discount number on the back of their card that must be used.

  5. Once you enter the employee number, it will be tied to the email address that you used to register for your log-in.

  6. Select Continue Shopping to shop as you normally would. Your shopping bag will reflect the discount.

NOTE: For merchandise that is on sale, the system is not able to determine if the sale price or the employee discount is more advantageous. If the employee wishes to purchase a sale item, the employee will receive the sale price.

Have questions about your online accounts?

Please reach out to:

Urban Outfittersservice@urbanoutfitters.com

Free PeopleFPCCSupport@freepeople.com



Please include the following information in all emails to the brand for the quickest resolution:

  • Discount ID number as shown on the back of the card

  • Email address associated with the account (if known)

  • Details of the issue: Error message, trouble linking or unlinking etc

Please allow 48 business hours for a response.